When a channel will not play

One source or everything?

Check whether just one channel is affected or every broadcast. This is the most useful first clue when investigating a playback problem.

1. Try a second channel or radio station.
2. Confirm your device has internet access by opening another webpage.
3. Close and reopen the app. Check the official store for an update.
4. If the issue only happens while casting, first try the same source directly on your phone.

A single channel is unavailable

Its source may have a temporary interruption or may have changed. Try again later and check the provider’s official website where available. The app cannot guarantee continuous operation of external broadcasts.

Watching outside Greece

Some channels and stations restrict broadcasts by country. If a channel is unavailable in your region, reinstalling the app does not change the provider’s policy. Check the official source for terms and availability.

Picture or sound keeps stopping

Try a stable Wi-Fi connection and reduce other simultaneous downloads on the same network. Check the volume on both your device and casting receiver. If the problem persists for only one source, note the channel and time for your report.

What to send to support

Include the channel or station name, device model, app version, country and whether you are casting. Add the exact error message if there is one. Send only information relevant to the problem, without passwords, personal account credentials or private stream links.